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What do we need to set up a live account?
To set up your account we will need your current tenant list, copies of: leases, applications, addendums and a quick questionnaire about leasing processes filled out.
Can we use standard LeaseHub templates?
Yes, each account comes with standard GREB templates but all paperwork can be fully customizable.
Can we choose our follow up cadence for showings, applications, leases, and payments?
Yes you can set your own logic for follow ups.
Is there training help for our office?
We do multiple training sessions with each new customer and we have a training library as well.
Does LeaseHub handle payments?
We currently integrate with Deposit Link for automatic payments and offer a manual upload for any payment tracking.
Can LeaseHub handle co-broke invoices?
Yes, if you tag the deal as co-broke and add the amount, we can auto-generate an invoice and send it to the agent along with your company W9.
Does LeaseHub store documents and sensitive files?
Yes, we store it for 3 years.
How does billing work with LeaseHub?
We charge per unit per month and bill on a quarterly cycle. Our billing cycle starts per unit once it is first listed on the market or offered to renew, so you do not need to pay for transactions that happened outside of LeaseHub.
Does LeaseHub offer solutions for managing security deposits?
Yes we partner with the company Passive to provide seamless security deposit management completely digitally.
Can we add our own units that are not on YGL?
Yes you can manually add units.
Does LeaseHub integrate with legacy property management software?
Yes, LeaseHub can integrate with legacy property management software. We offer direct synchronization with platforms such as Buildium and AppFolio. If your account includes API access, we can facilitate the integration.
Can you pull info from You Got Listings?
Yes, we can sync directly with YGL so any new units added, rent updates, or listing changes will be reflected. This happens roughly every 2 hours.
How many user accounts come standard with LeaseHub and do they have different permissions?
The base account comes with 5 users. Users can be unrestricted admins, or accounts that are restricted (example: not allowed to approve new deals).
Do I have to use the LeaseHub standard GREB paperwork?
If you have specific leases or addendums you want on your account, please reach out and we will set up the templates.
Are showing rules customizable?
Yes, you can customize showing logic. For example you can have 24 or 48 hour tenant notice required, or make it that the tenant needs to confirm each individual showing.
Do I need to be a property manager to use LeaseHub?
We offer tools not just for property managers but also landlords and brokers.
How quickly can my account go live?
If you need no customizations it can be fully running in 24 hours.
Short walkthroughs for the two questions that come up most in onboarding calls.
Booking a showing as a real estate agent
A step-by-step look at submitting a tour request and getting it confirmed.
Submitting an application & agent dashboard basics
How applicants get their secure link, plus a tour of the agent dashboard.